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The Jackeeta – Frequently Asked Questions (FAQ)
Ordering & Payment
How do I place an order?
Simply browse our collection, select the item(s) you like, choose the appropriate size/color, add to cart, and proceed to checkout. Enter your shipping details and complete payment.
What payment methods do you accept?
We accept major payment methods (e.g. debit/credit cards, mobile wallets, bank transfers — based on what we enable).
Is my payment information secure on your website?
Yes. We use secure payment gateways and follow standard security practices to ensure your data is safe.
Shipping & Delivery
How long does delivery take?
Orders typically take 8–10 business days to be delivered.
Can I ship to a different address than billing address?
Yes — you may specify a different shipping address at checkout.
Do you offer international shipping / ship to my country?
Yes — we ship worldwide. (If you’re in a region with special restrictions/fees, we’ll inform you during checkout or after placing your order.)
Returns, Exchanges & Refunds
What is your return or exchange policy?
If you receive a wrong/faulty item or your size doesn’t fit, you can request a return or exchange within a certain period. (Specify your timeframe — e.g. within 7 or 14 days — as per your store policy.)
How do I initiate a return or exchange?
Contact our support team via email or contact form with your order number and issue. We’ll guide you through the process.
Can I cancel my order after it’s been placed?
Yes — if the order hasn’t yet shipped. Contact us immediately after placing the order to cancel.
What if my order arrives damaged or defective?
We’re sorry for the inconvenience. Contact us with photos and order details. We’ll arrange a replacement or refund depending on the situation.
Product & Sizing
Do you have a sizing guide?
Yes — we provide a detailed size guide to help you choose the correct size. (Similar to JacketsJunction’s approach)
How do I care for/wash my jacket or clothing item?
Follow the care instructions given on the product page/label. For leather or delicate materials, we may recommend dry cleaning or gentle hand wash.
What are your products made of? Are materials real leather / synthetic / vegan?
Each product listing clearly specifies the materials used. Please read the product description carefully before ordering.
What if the item I want is out of stock?
If an item is out of stock, you can sign up for restock alerts (if you have that feature) or contact support to ask when it will be restocked.
Order Issues & Support
My item is missing from the order / I received the wrong item — what should I do?
Contact us immediately with your order number and details of the issue. We’ll correct the order or issue a refund/replacement.
Can I change my shipping address after placing the order?
You may request an address change — but only if the order has not yet shipped. Contact us as soon as possible.
How can I contact The Jackeeta customer support?
Use the contact form or email on our “Contact Us” page. Provide your order number and query so we can assist you quickly.
Do you offer gift wrapping or special packaging options?
(Optional — depending on your business) If you do, mention it here; else specify that standard packaging is used.
