Return Policy

Return Policy

At Thejackeeta, we strive to provide you with the best shopping experience. If you're not completely satisfied with your purchase, we’re here to help! Please review our return policy below:

1. Eligibility for Return

• Items can be returned within 30 days of receiving your order.
• To be eligible for a return, the item must be unused, in the original condition, and with all tags and packaging intact.
• Sale items and custom or personalized items are not eligible for return unless they are damaged or defective.

2. How to Initiate a Return

• To begin the return process, please contact us at info@thejackeeta.com with your order number and the item(s) you wish to return.
• We will provide you with instructions on how to return your item(s).

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and credited to your original payment method within 5-7 business days.
• Please note that shipping charges are non-refundable, and you will be responsible for the return shipping cost unless the item was defective or incorrect.

4. Exchanges

• We currently do not offer direct exchanges. If you would like a different size, color, or style, please return the original item and place a new order for the replacement.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
• We will offer a full refund or send a replacement item at no additional charge.

6. Contact Us If you have any questions about our return policy or need assistance with a return, feel free to contact us:

• Email: info@thejackeeta.com
• Phone: 000 000 000

Thank you for shopping at Thejackeeta. We appreciate your business and are committed to making sure you're happy with your purchase!